Enterprise Quality Credit Report

2022 Enterprise Quality Credit Report

Shaoxing Baixun Hygiene Products Co.,Ltd.

April 2023

 

Part I Foreword to the report

1. Standardization of report preparation

The company guarantees that the construction of the quality integrity system announced in the report does not contain any misleading statements and false situations, and is responsible for the objectivity and authenticity of its content.

Report organization: Shaoxing Baixun Sanitary Products Co., Ltd

Report published: April 2023

Report release cycle: 1 time/year

Report data description: The data involved in the report comes from the company, and the data is true and valid.

 

 

2. Speeches by senior executives of enterprises

 

Shaoxing Baixun Hygiene Products Co., Ltd. is a sanitary products company that mainly produces wet wipes, cotton towels, disinfectant wipes, dishcloth series, domestic and foreign sales, its own brand, and OEM collaborative development. The company was founded in 2015 with a registered capital of 350.<> million yuan;

The company covers an area of 6660 square meters, with 4000 square meters of modern factory buildings and office buildings. Over the years, it has cooperated with foreign brands, accumulated rich experience in product development and research, and cultivated an excellent team integrating scientific research, design, production and sales. The company's products are mainly exported to Europe, the United States and other developed countries.

Since its establishment, the company has been taking quality as the tenet and developing new product-oriented concepts to educate employees. The company respects talents, attaches importance to talents, introduces talents, and currently has a high-quality technical team. The company attaches great importance to quality management, closely around the company's quality objectives, the production process is strictly in accordance with the quality system operation, can provide our customers with a variety of needs of hygiene products. The company will be "quality for survival, innovation for development, sincerity to win the market, reputation first, customer first, sincere service" business purpose; "Standardized management, the pursuit of sophistication, continuous improvement, satisfied customers" quality policy, enthusiastically provide customers with satisfactory products and services.

 

 

 

 

 

Contents

Part I Foreword to the report

1. Standardization of report preparation

2. Speeches by senior executives of enterprises

3. Company profile

Part II: The body of the report

First, the enterprise quality concept

2. Enterprise quality management

(1) Quality management institutions

(2) Quality management system

(3) Quality risk management

3. Quality integrity management

(1) Quality creditworthiness management

(2) Construction of quality culture

Fourth, the quality foundation of enterprises

(1) Enterprise product standards

(2) The measurement level of enterprises

(3) Certification and accreditation

(4) Quality inspection

5. Product quality responsibility

(1) Product quality level

(2) Product after-sales responsibility

(3) Corporate social responsibility

(4) Quality credit records

Part III Conclusion of the report

 

Part II The body of the report

First, the enterprise quality concept

Shaoxing Baixun Sanitary Products Co., Ltd. always regards quality as the foundation of the enterprise. To this end, the company has established a strict quality assurance system, in strict accordance with the "Product Quality Law" and other regulations and the requirements of national mandatory standards to produce and sell products, and formulated the "Total Quality Management Manual" as the general outline of the quality management documents covering the whole process of procurement, manufacturing, sales, after-sales service, to ensure that customers to provide safe, healthy and comfortable products.

2. Enterprise quality management

(1) Quality management institutions

According to the principle of streamlining and efficiency, the company's administration department regularly releases the latest organizational chart, and human resources timely determine the work responsibilities of each position. The company has set up management representatives, established detailed working standards for the company's decision-making level and each job position, and formulated the functional description of each department. Each department performs its own duties, communicates with each other, and the operation process of marketing, research and development, procurement, incoming inspection, warehousing, production, inspection and so on is clear and smooth.

(2) Quality management system

Since the introduction of ISO9001 quality management system, Shaoxing Baixun Sanitary Products Co., Ltd. continues to integrate relevant systems, establishes a management system that adapts to the company's actual quality management, production safety, occupational health and other management systems, solidly and effectively implements various responsibilities and objectives in the management work, ensures the effective operation of the system, and promotes the sustainable development of the company.

The company has established "Internal Audit Control Procedure" and "Management Review Control Procedure", and has trained sufficient internal auditors according to internal audit needs. In order to ensure the effectiveness and continuous improvement of system operation, according to the system audit regulations, the company regularly conducts sampling inspections of product consistency and compliance with laws and regulations, and carries out a company-wide system internal audit every year, for the non-conformities found in the audit, the company organizes the analysis of the reasons, formulates corrective measures and preventive control measures, the responsible department implements rectification according to corrective and preventive measures, and evaluates the rectification effect, and closes after the rectification of each problem is qualified. Finally, an internal audit report is formed, which makes suggestions for the rectification of the system and the prevention of non-conforming items, and reports to the management as an important input of the management review.

The company has formulated procedural documents such as "Non-conforming Correction Procedure" and strictly controlled the non-conforming products. All the company's products must pass the inspection before they can flow into the next process or leave the factory. Any unqualified products have clear requirements such as identification, recording, evaluation, isolation and treatment, and all kinds of unqualified products must be re-inspected and qualified before entering the next process.

For all explicit or hidden quality problems and non-conformities, the technical department has detailed data records, and after statistical analysis by special personnel, the responsible department formulates corrective prevention and rectification according to the "Corrective and Preventive Action Procedures", and evaluates the effectiveness of corrective and preventive measures before closing the problem items, and all kinds of product data can be traced.

In summary, the company's quality management system emphasizes system optimization, process methods, and the application of quality tools to be routine and routine, fully applies the PDCA cycle in each system and process, and continuously improves and pursues excellence.

 

(3) Quality risk management

In order to ensure continuous improvement of product quality and enhance the company's quality and service level, the customer requirements, review and service of products are clarified in the procedure documents of the company's quality management system, customer complaints or potential complaints are collected through satisfaction surveys, telephone return visits, etc., and customer expectations for products and services are collected through the investigation of competitors and the evaluation of other competitors' products, and actively prevent to reduce customer complaints.

According to strategic requirements, the company segments the market to improve the effectiveness of resources and operations. According to the classification of different products, different products have different customer needs characteristics, the company has achieved leading results in various fields.

The company understands the needs and expectations of customers through visiting and researching, holding marketing meetings, carrying out customer (customer) satisfaction surveys, opening service lines and other ways and methods.

All departments of the company regularly collect customer information, and the customer demand information determined after analysis is classified and summarized according to different market segments, forming a database of the needs and expectations of different customer groups, and summarizing the summary data for the overall demand characteristics of customer groups in different market segments, for reference in product planning, product development design, process control and other decisions.

According to the changes in customer needs and expectations, the improvement guidance for product planning, development design, process improvement and other improvements is as follows:

1) Use changes in customer needs and expectations for product planning.

2) Use changes in customer needs and expectations for product development and improvement design.

For key customers, use information technology to connect with the company's information system, and timely transmit customer sales and new product information to the company's competent departments. Monthly information communication changed to daily data docking. Understand key customer needs faster and adapt to market changes.

In order to collect market information nearby, keep abreast of the bidding project process, and facilitate the company to carry out full-program tracking services for key customers or potential key customers, a marketing network and service network covering the whole country has been formed. After-sales service is equipped with sales and service personnel who master professional technology, and carry out all-round and personalized communication and service (providing daily inspection, maintenance, follow-up transformation and other services) on technology, quality and other issues according to customer needs, so as to build a customer-centric and customer-oriented service support system aimed at creating value for customers.

The company attaches great importance to the use of current and past customer information. Current information includes feedback collected by marketing personnel and sellers, information obtained by market researchers and leaders visiting the market, and customer information collected by participating in exhibitions and industry conferences; Past information includes customer complaints, customer satisfaction survey results, etc. The customer information collected by marketing managers will be statistically and analyzed, and fully used in the formulation of marketing strategies, the development of new customers, and the improvement of products and services.

Information and results on the handling of customer complaints shall be communicated within the company. The Company should fully understand the following impacts of customer complaints on the Company's interests:

a) After the handling of customer complaints, customers are more satisfied and customer satisfaction is improved;

b) Improve the relationship with customers, increase repetitive orders, and pass on word of mouth;

c) reduce the likelihood that customers will switch to competitors;

d) improve the quality of the Company's products and services;

e) Provide future business opportunities.

The company accumulates and analyzes complaint information, identifies common problems, identifies root causes and focus on improvement for continuous improvement across the organization and partners.

3. Quality integrity management

(1) Quality creditworthiness management

Integrity is the core component of the company's quality culture, the concept of quality integrity and self-discipline has become the consensus of personnel at all levels in the company, is the basic professional ethics that must be observed, and its all-round integrity is reflected in:

1) Establish an environment of integrity and law-abiding

Senior leaders are committed to creating an honest and law-abiding environment, so that all employees of the company can establish awareness of laws and regulations, recognize the importance of meeting the requirements of customers and other relevant parties, and implement relevant laws and regulations, and clearly understand that customer satisfaction and related party satisfaction are the most basic requirements, which is related to the survival and development of the company; The company's administration department is responsible for collecting relevant laws and regulations, carrying out compliance evaluation, carrying out training on laws and regulations, establishing business codes of conduct and employee business conduct norms, paying taxes in good faith in accordance with the law, and paying all taxes in full and in a timely manner.

2) Create an environment for improvement and innovation

Through improving the system and incentive measures, the company encourages personnel at all levels in all departments to actively participate in improvement and innovation activities to create an atmosphere of improvement and innovation.

3) Create a rapid response environment

The company advocates the style of "simple, respectful and fast implementation", implements the management mode of "streamlined and efficient, centralized and consistent, vertical and horizontal, and relies on cooperation", and establishes a rapid response mechanism.

4) Create a learning organization

Establish a multi-channel, systematic learning and education training system to promote the learning of the organization and employees.

5) Ensure the performance of product and service quality and safety responsibilities

The company through in-depth implementation of quality management system, measurement management system, standardization system, environmental management system, occupational health and safety management system.

6) Vigorously promote brand building

Formulate brand strategic planning, set up an independent brand department, participate in brand building activities, carry out brand research and customer satisfaction survey, and allocate resources for multi-channel brand promotion.

The company should position the brand, determine the core value of the brand, formulate the medium and long-term plan of the brand, formulate measures for brand communication and promotion and effectively implement them.

7) Strengthen risk awareness, promote continuous operation, and actively cultivate future leaders of the company.

8) Organize company performance evaluation.

According to the excellent performance model, the company establishes performance evaluation indicators such as leadership, strategy, customers and market, resources, process management, measurement analysis and improvement, and experience and results, and adopts a variety of methods for performance evaluation.

(2) Construction of quality culture

In the development practice, the company always takes corporate culture as the support point for development, closely focuses on enterprise development, and gradually builds a unique value system in terms of enterprise management, enterprise spirit and humanistic environment.

Enterprise mission: "With sincerity and quality, create the future of Baixun"

Corporate vision: "Become an industry benchmark"

Core values: "Pioneering, hard work, truth-seeking, innovation"

Business philosophy: "Equal emphasis on efficiency and scale, equal emphasis on quality and speed, equal emphasis on risk control and development"

Fourth, the quality foundation of enterprises

(1) Enterprise product standards

For a long time, Shaoxing Baixun Sanitary Products Co., Ltd. has actively participated in the drafting and revision of national and industry standards. Participated in the drafting of 1 standard.

The company runs enterprise standardization through the whole production process, and has formulated relevant standards from the procurement of raw and auxiliary materials, packaging materials, semi-finished products, finished product inspection and other links. So that the entire production process of products from raw and auxiliary materials entering the factory to finished products leaving the factory is in the standardization and standard management, which has laid a good foundation for stabilizing product quality and improving the level of enterprise management.

(2) The measurement level of enterprises

The company strictly implements the "Metrology Law of the People's Republic of China" and other documents and regulations, and has established a complete set of management documents and control methods from raw material procurement, process management, production equipment, inspection equipment, process inspection, finished product inspection and other links. There are full-time and part-time measurement personnel responsible for the management, allocation and regular inspection of the company's in-use measurement equipment, and pay attention to the professional training of measurement management personnel, which provides a strong guarantee for the standardization of the company's measurement management.

In order to ensure product quality, strict process control in the product production process, strengthen measurement management of raw and auxiliary materials in the production process, and ensure the normal operation of measuring equipment and the accuracy of measurement.

The measurement instruments from the purchase, warehousing and warehousing in strict accordance with the approval plan and management procedures to implement, the warehouse has a special person to keep the measuring instruments, establish the ledger and registration procedures, the use of measuring instruments must pass the verification, there is a verification certificate can be put into use; Strictly verify the measuring instruments in use according to the cycle, strengthen on-site inspection and supervision, grasp their use, and deal with problems in time; Rectification opinions were put forward to the problematic departments, and active and effective measures were taken to rectify the situation, laying a solid measurement foundation for the production of high-quality products.

(3) Certification and accreditation

In order to comprehensively improve product quality and ensure the norms and standards of various production and operation activities, Shaoxing Baixun Sanitary Products Co., Ltd. has passed ISO9001, ISO14001 and ISO45001 certification.

The company adheres to the environmental policy, through strengthening the pollution control of the whole production process, the rational use of energy and resources, and constantly reduces energy consumption, cost saving and pollution. The company adheres to the occupational health and safety policy, vigorously improves the living environment, advocates a healthy lifestyle, pays attention to the occupational health of employees, and strives to improve the working environment. In order to ensure the efficient operation and continuous improvement of the system, the system operation mode of internal audit and external audit is adopted, and the existing problems and deficiencies are improved and perfected, combined with management improvement activities, the management documents and records are sorted out, and the closed-loop management and standardized management mode of documents are truly realized to ensure the standardization, scientific and efficient operation of the company's system.

(4) Quality inspection

Shaoxing Baixun Sanitary Products Co., Ltd. puts forward strict requirements for the reliability and refinement of the company's products with the quality concept of high-end products. Actively contribute unique design, leading technology, high-quality products. The company has always adhered to the product strength as the first competitiveness, high-quality products and services is the guarantee of improving product strength, the company under the guidance of quality policy, and strive to improve the performance, design, production process and reliability of each product. A number of product indicators have reached the industry-leading level.

With strong technical research and development capabilities and scientific quality management system, the company has forged its leading position in the industry.

 

 

5. Product quality responsibility

(1) Product quality level

The performance of the company's products is crucial to the needs and expectations of customers. The company continues to increase technical investment every year, and the product quality is improved year by year.

The company has a strong R & D team, and the product performance has reached the domestic leading level.

(2) Product after-sales responsibility

The company adheres to customer-centric, and constantly improves the service level. In order to meet the customer's time requirements for on-time delivery, the company strictly controls the time from marketing, technology, production and procurement, and the on-time delivery rate continues to improve. Key indicators such as customer complaint handling time, customer complaint rate and complaint handling satisfaction have also achieved good results.

 

(3) Corporate social responsibility

The company's wealth comes from the society, and giving back to the society is the company's due responsibility. The company actively cares about vulnerable groups and drives social employment. The company actively responds to the relevant policies of relevant national enterprises to apply for welfare enterprises, absorbs disabled people for employment, supports disabled people to become self-reliant, and protects the legitimate rights and interests of disabled people.

The company has donated tens of thousands of yuan in charity, social support and other aspects. At the same time, the company actively responds to relevant government policies and actively participates in urban construction. Organize all employees to actively participate in the annual "charitable donation" activities;

 

(4) Quality credit records

In the field of quality, the company has achieved many outstanding achievements, and has won many commendations and awards from government authorities at all levels and industry associations.

 

 

 

Part III Conclusion of the report

 

After years of development and innovation, the company has become a well-known brand recognized in the market. The company's leading products cover many cities and regions in China, and its annual sales volume ranks at the forefront of the industry.

In the future, the company will continue to strive to become a respected enterprise.

Download: Enterprise Quality Credit Report 0427.docx